My eBranch account is locked. What should I do?

On the sign in page of eBranch, click to have a temporary password emailed to you. The temporary password will be sent to the email address you have set up through eBranch, so it is important that you have this email address set up correctly.

How do I apply for a loan online?

On the Home Page under Quick Links, choose the link for Vehicle Loan, Mortgage Loan or VISA Card to apply.

How can I pay my credit card online?

Log into eBranch. On the left hand side of the screen, click on Credit Cards. You will be taken to another site called Credit Union Credit Card Account. Follow the simple online steps to set up your credit card. After the initial set up, you can view your credit card history, recent activity and pay your bill using the links at the top of the page.

Why did I get an ‘Overdrawn fee’ when my balance showed funds were available?

We are online with our ATM/Debit cards. Balance changes from deposits or withdrawals will be updated immediately on your debit card. When you use your ATM or debit card, the system puts an authorized hold on your account for two days or until the item clears your account. You will receive an overdrawn fee (or non sufficient funds fee) if the amount of the hold is more than your available balance.
Remember, Courtesy Pay can give you an "extra" $600 in your checking, but if it is used, there will be a fee. Let us know if we can be of further assistance.

I lost my check book, what do you recommend I do?

Please come in or call us immediately at 1-800-897-6991, 7:30 a.m. to 6 p.m. M-F, CST to speak to a member consultant. We recommend opening a new account to prevent any fraudulent activity.

How many withdrawals are allowed from my savings/performance fund each month?

Six electronic withdrawals per month are allowed by law from your savings account. Withdrawals made in the branch do not count towards the six you are allowed each month. Six electronic withdrawals per month are allowed for Performance Fund accounts as well, and all six of these may be in the form of checks. Again, withdrawals made in the branch do not count towards the six you are allowed each month.

Do you only have branches in Springdale/Houston/Lawrence/Bartlesville?

We have Shared Service Centers all over the United States. Find a location near you by clicking the "Shared Service Centers" link on our Web site.

Can I change my PIN on my debit card?

For security reasons, you are not allowed to change your PIN. This is not an option that VISA will allow us to change.

Can I have more than one checking account?

Yes, you are allowed more than one checking account with the Credit Union.

Can I open a checking account, share certificate or Performance Fund online?

If you are currently a member, you may open a share certificate, Performance Fund or other savings account online through eBranch. Sign in to eBranch and click “Open New Accounts” on the left hand side of the screen. You must call or come in to open a new or additional checking account.

If you are currently not a member or would like to open a new account, you can apply to open a savings account, checking account, or money market account online by filling out our Online Membership Application.
 

Mobile Banking FAQs

How do I access 66 Federal Credit Union Mobile Banking?

In order to access 66 Federal Credit Union Mobile Banking, you need 66 Federal Credit Union Home Banking access (a valid Account Number and Password/PIN) and a mobile device with an Internet connection. Simply enter the 66 Federal Credit Union Wireless Home Banking URL — http://www.66fcu.mobi — into the browser of your Internet-enabled wireless device and then log in using your 66 Federal Credit Union Home Banking Account Number and Password/PIN.

Who is 66 Federal Credit Union's Mobile Banking provider for 66 Federal Credit Union Mobile Home Banking?

MShift powers 66 Federal Credit Union Mobile Home Banking. For more information on MShift, visit their web site at http://www.mshift.com

Which mobile devices are supported for 66 Federal Credit Union Mobile Home Banking?

You can access 66 Federal Credit Union Mobile Banking from any Internet-enabled mobile phone (such as WAP phones), PalmOne OS device, Pocket PC, Apple iPhone device or RIM Blackberry device. Note: The devices must be Internet enabled.

How does 66 Federal Credit Union Mobile Home Banking handle security?

66 Federal Credit Union Mobile Banking is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. Additionally, all data that passes between the wireless gateway, MShift’s Servers and 66 Federal Credit Union web servers is encrypted using the Secure Socket Layer (SSL) layer.

Is there a fee to use 66 Federal Credit Union Mobile Home Banking?

No. 66 Federal Credit Union Mobile Home Banking is free of charge.

What 66 Federal Credit Union Home Banking services does 66 Federal Credit Union Mobile Home Banking include?

66 Federal Credit Union Mobile Banking includes the following Home Banking services:

• Account Summaries
• Account Transaction History
• Transfers
• View due bills (eBills)
• Pay Bills
• View Pending Bill Payments
• Cancel Pending Bill Payments
• View Bill Payment Histories

What happens if I get locked out of 66 Federal Credit Union Mobile Home Banking?

As with 66 Federal Credit Union Home Banking, you must call 66 Federal Credit Union's Customer Service Center to reset your password. Once your password is reset, you must first specify your new password on Home Banking via your PC. For security reasons, you may not specify your new password on 66 Federal Credit Union Mobile Home Banking. Once your password is set up on your PC, you may use your Account Number and password to immediately log in to 66 Federal Credit Union Mobile Banking.

Can I use 66 Federal Credit Union Mobile Home Banking if I don’t have a 66 Federal Credit Union account?

No. You must have Home Banking Account Number and Password in order to use Mobile Home Banking.

Pocket PC Devices

I am able to view the home page of 66 Federal Credit Union Mobile Home Banking on my Pocket PC, but when I attempt to log in I get an error message.

When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, view the following Microsoft Web site:
http://www.microsoft.com/windowsmobile/downloads/highencryption.mspx
Download the needed file, then synchronize your pocket PC.

PalmOne Handhelds

How do I access 66 Federal Credit Union Mobile Home Banking on my Palm?

First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access 66 Federal Credit Union Mobile Home Banking by simply entering the following URL in your browser: http://www.66fcu.mobi.

RIM Blackberry Phones

How do I access 66 Federal Credit Union Mobile Home Banking on my RIM Blackberry Pager?

You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL in your browser: http://www.66fcu.mobi

Why am I unable to log in using my Blackberry phone?

Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.

When I attempt to go to http://www.66fcu.mobi, I get an error message.

You may get the message "Access Denied: Insecure SSL Request"
When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."

Mobile Phones

I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?

Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.

Why can’t I see the first few transactions of my account history?

Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.

How do I know if my phone is web-enabled?

If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.

Mobile Phone Carrier FAQs & Tutorial Links
Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Wireless Mobile Web Information
Cingular Wireless: Cingular Wireless Internet Common Questions
T-Mobile: http://support.t-mobile.com/productSelector.html